Privacy policy
PRIVACY POLICY:
Last Updated : 15th November, 2025
*At THE HEALTH HUB, we value the trust you place in us. that's why we insist upon the highest standards for secure transactions and customer information policy. Please read the following statements to learn about our information gathering processes.
* NOTE: Our Privacy Policy is subject to change at any time. To make sure you are aware of the changes, please keep visiting this page.
*Acknowledgement: By visiting this website, you agree to be bound by the terms and conditions of this privacy policy. If you do not agree, please do not use or access our website.
*Consent: By clicking “I agree”, or by continuing to use our services, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy. By visiting this website, you agree to be bound by the terms and conditions of this privacy policy. If you do not agree, please do not use or access our website.
1) COLLECTION OF PERSONALLY IDENTIFIABLE AND OTHER INFORMATION.
- When you use our website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to ensure a safe, efficient, smooth, and customized experience for you. This allows us to provide services and features that most likely meet your needs, and to customize our website to make your experience safer and easier. In general, you can browse the website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Whenever possible, we indicate the fields which are absolutely required and which are not. You always have the option not to provide any information by choosing not to use a particular service or feature on our website.
This is the information you provide directly:
- Name, email address, phone number, gender, and age
- Shipping and billing addresses
- Payment information (processed securely via our payment gateway partners)
- Health-related information you choose to share during product purchases, consultations, or surveys.
And this is the information automatically collected:
- Device details (type, browser, IP address)
- Usage data such as pages visited, time spent, and interactions with content
- Cookies and similar technologies to improve your browsing experience.
2) USE OF PROFILE DATA / YOUR INFORMATION.
We use your personal information to provide the services you request. Below are the purposes of data collection:
- To process your orders and deliver products or consultations,
- To personalize recommendations and health guidance,
- To send order confirmations, updates, and customer support messages,
- To improve website performance, user experience, and product offerings,
- To comply with legal or regulatory requirements.
In our efforts to continuously improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website.
COOKIES - A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read from that browser. cookies are useful for enabling the browser to remember information specific to a given user. the cookies do not contain any of your personally identifiable information.
3) SECURITY PRECAUTIONS - Our website has stringent security measures as applicable to protect the loss, misuse and alteration of the information under our control. once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.
4) DATA SHARING, DISCLOSURE, PROTECTION & SECURITY - We do not sell or rent your personal information. We may share limited data only with:
- Service providers (payment gateways, courier partners, cloud storage, and IT support) who operate under confidentiality agreements
- Legal authorities, if required under applicable law
All such partners are obligated to maintain data confidentiality and use it only for authorized purposes. We employ appropriate technical and organizational measures, including: Encrypted transmission (SSL), Secure payment gateways and Access control and authentication systems.
5) DATA RETNTION: We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Account data: Retained while your account is active and for 1 year after account closure.
Transaction Data: Retained for 2 years for legal and accounting purposes.
Marketing data: Retained for 6 months after withdrawal of consent.
Cookies : as per our Cookie policy settings.
6) YOUR CONSENT - By using the Website and/or by providing your information, your consent to the collection and use of the information you disclose on the website in accordance with this privacy policy including but not limited to your consent for sharing your information as per this privacy policy. If we decide to change our privacy policy, we ill post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
7) YOUR RIGHTS:
Right to Access: Request a copy of your personal data we hold.
Right to Correction: Request correction or updating of inaccurate data.
Right to Erasure: Request deletion of your data, subject to legal retention obligations.
Right to Withdraw Consent: Withdraw consent for data processing.
Right to Grievance Redressal: Contact our Grievance Helpdesk for concerns or complaints.
To exercise these rights, please contact us at support@shopthehealthhub.com
8) CONTACT DETAILS - In compliance with the Digital Personal Data Protection Act, 2023, if you have any grievance to resolve, or regarding policies of this website, or dealings with the website, please contact us at:
Phone number: +91 6305737686. +91 9391683101
Email: support@shopthehealthhub.com
Address: Sreekara Heavens Apartments, Road No:3A, Vikas Nagar, Dilsukhnagar, Hyderabad, Telangana - 500060
Response Time: Complaint will be addressed within 24hours and will be resolved in 7 business working days.